BUYER AND

   RETURNS POLICY

1. Introduction

Welcome to Touch of Artisan. We aim to provide a seamless and satisfying shopping experience for our buyers while supporting our community of handmade artists. This Buyer and Returns Policy outlines the terms and conditions for purchasing items and the process for returns and refunds, which are managed directly between buyers and sellers.

2. Buyer Policy

2.1 Purchasing Items

  • Product Descriptions: Our sellers strive to provide accurate descriptions, photographs, and details for each item listed on our marketplace. However, since all items are handmade, slight variations may occur.

  • Order Confirmation: After placing an order, you will receive an email confirmation detailing your purchase. Please review this information carefully and contact the seller immediately if there are any discrepancies.

  • Payment Methods: We accept various payment methods, including credit/debit cards and secure online payment gateways. All payments must be completed at the time of purchase.

  • Shipping: Shipping costs and delivery times vary depending on the seller and the destination.

2.2 Communication

  • Contacting Sellers: Buyers are encouraged to contact sellers directly for any questions regarding products. Sellers' contact information is available on their shop pages. If no email is found on their shop page, you can visit any of their product listings and click the "Ask Question" button.

  • Order Status: Buyers can check the status of their orders by logging into their accounts and viewing their order history.

3. Returns Policy

3.1 Eligibility for Returns

  • Return Window: Buyers may return items within 30 days maximum upon receipt. To be eligible for a return, items must be unused, in their original condition, and in their original packaging.

  • Non-Returnable Items: Each seller has the discretion to accept or decline returns. Please contact the seller directly to discuss the possibility of a return.

3.2 Return Process

  • Initiating a Return: To initiate a return, buyers must contact the seller directly within 30 days of receiving the item. The seller will inform you if a return is possible and provide instructions for returning the item if they accept the return.

  • Return Shipping Costs: Buyers must contact the seller directly to determine the return shipping cost and whether the buyer or seller will cover it. It is recommended to use a trackable shipping service for returns.

  • Condition of Returned Items: Buyers must contact the seller directly to assess the condition of the returned items and to determine if the buyer may be responsible for any loss in value.

3.3 Refunds

  • Processing Refunds: After the seller receives the returned item and verifies its condition, a refund will be processed. The refund will be issued to the original payment method used at the time of purchase.

  • Refund Timeframe: Refunds may take up to 14 business days to appear in the buyer's account, depending on the payment method and the financial institution

  • Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are not in their original condition, damaged, or missing parts for reasons not attributable to the seller.

3.4 Exchanges
  • Exchange Process: Exchanges are handled on a case-by-case basis and are subject to the seller's discretion. Buyers should contact the seller directly to inquire about the possibility of exchanging an item.

4. Dispute Resolution

  • Contacting Support: If a dispute arises that cannot be resolved directly between the buyer and the seller, buyers may contact Touch of Artisan support for assistance. While we do not handle returns directly, we will facilitate communication and mediate to help resolve the issue promptly.

  • Resolution Process: Touch of Artisan will review the dispute and may request additional information from both parties. We will make a fair and impartial decision based on the evidence provided.

5. Contact Us

For any questions or concerns regarding this Buyer and Returns Policy, please contact us at:

Touch of Artisan
mike@TouchofArtisan